BayNova’s IT Operations and Service Desk Delivery Model leverages Information Technology Infrastructure Library (ITIL) and International Organization of Standardization (ISO) based processes for Service Request and Incident Management, Problem Management, Change Management, Configuration Management, and Release Management. Our expertise combined with industry best processes enhances standardization in existing customer processes, as well as drives continuous improvement (CI) and results oriented delivery within desired service levels. We use recognized methodologies, techniques, and automated tools to install, configure, monitor, maintain, and upgrade computing/network platforms, devices, remote access components and systems, and cables to maintain and improve network performance and operation. For System/Network Improvement we provide Capacity Management Support Planning that is responsive to our customers’ current and stated future service capacity needs in a cohesive manner with current/future IT environment footprints.
IT Operations Core Competencies:
- IT Service Desk (Tier 0 -4)
- System Operations
- Network Operations
- Capacity Management